Privacy Policy

1. Introduction

Welcome to this site. We are committed to safeguarding the privacy and personal data of every individual who interacts with our platform. This Privacy Policy outlines in detail how we collect, use, store, process, share, and protect the personal information you provide when you access or use this site, place orders for products, subscribe to our communications, contact our customer support team, or otherwise interact with our services. This policy applies to all visitors, registered users, and customers of this site, regardless of geographic location, although certain provisions may be specifically relevant to residents of the European Economic Area (EEA), the United Kingdom, Switzerland, and other jurisdictions with specific data protection regulations.

We understand that your personal data is valuable and sensitive, and we take our responsibility to protect it very seriously. This site operates in full compliance with the General Data Protection Regulation (GDPR — Regulation (EU) 2016/679), the ePrivacy Directive (2002/58/EC), and all applicable national data protection laws within the European Union and the European Economic Area. By using this site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please do not hesitate to contact us at email@fabulosashop.com. We are dedicated to addressing any inquiries promptly and transparently.

2. Data Controller Information

For the purposes of the GDPR and applicable data protection legislation, this site acts as the Data Controller for the personal data collected through this website. This means we determine the purposes and means of processing your personal data. As Data Controller, we are responsible for ensuring that all processing activities are carried out in compliance with applicable laws and that your rights as a data subject are fully respected at all times.

If you wish to exercise any of your data protection rights or if you have any questions about how your personal data is handled, please contact our Data Protection team at email@fabulosashop.com. We aim to respond to all legitimate requests within 30 calendar days.

3. Types of Personal Data We Collect

In order to provide you with our products and services, process your orders, and deliver an exceptional shopping experience, we may collect and process the following categories of personal data:

3.1 Identity and Contact Information

When you create an account, place an order, or contact our customer service team, we collect personal identification details including your first name, last name, email address, telephone number, and postal/delivery address. This information is essential for us to process your orders, deliver products to the correct address, send you order confirmations and shipping updates, and respond to your inquiries or complaints.

3.2 Order and Transaction Data

Since this site primarily offers Cash on Delivery (COD) as a payment method across Europe, we collect information related to your orders, including the products you purchase, order amounts, order dates, delivery addresses, delivery status, and any relevant transaction references. Unlike online payment-based stores, we do not collect or store credit card numbers, debit card details, or any banking information, as payment is collected by the delivery courier at the time of delivery. This significantly reduces the risk of financial data breaches and provides an additional layer of security for our customers.

3.3 Technical and Usage Data

When you browse this site, we automatically collect certain technical data through cookies and similar tracking technologies. This data may include your Internet Protocol (IP) address, browser type and version, operating system, device type (desktop, tablet, mobile), screen resolution, referring URL, pages visited on this site, time spent on each page, click patterns, scroll depth, and the date and time of your visit. This information helps us understand how our visitors interact with this site so we can optimize our layout, content, and user experience accordingly.

3.4 Communication Data

If you contact us via email, through our contact form, or through any other communication channel, we collect the content of your communications, along with any metadata associated with those communications. This includes the date and time of your message, your email address, your name, and any attachments or files you may send to us. We retain this information for the purposes of resolving your inquiry, maintaining records of customer interactions, improving our customer service quality, and complying with legal obligations.

3.5 Marketing and Preference Data

If you subscribe to our newsletter or promotional communications, we collect your email address and, optionally, your name and product preferences. We also track your interactions with our marketing emails, such as whether you open them and which links you click. This information allows us to personalize our marketing communications and provide you with content and offers that are relevant to your interests.

4. How We Collect Your Personal Data

We collect personal data through various methods and touchpoints throughout your interaction with this site. These include direct interactions where you voluntarily provide your information, such as when you create an account, place an order, fill out a contact form, subscribe to our newsletter, participate in a survey or promotion, or leave a product review. We also collect data automatically through the use of cookies, web beacons, pixel tags, and similar technologies that are deployed when you visit and navigate through this site. Additionally, we may receive personal data from third-party sources, such as analytics providers (e.g., Google Analytics), advertising networks, and social media platforms, particularly when you interact with our advertisements or social media content. In every case, we ensure that the collection is carried out lawfully, fairly, and transparently.

5. Legal Basis for Processing

Under the GDPR, we must have a valid legal basis for each instance of personal data processing. We rely on the following legal bases depending on the specific processing activity:

Performance of a Contract (Article 6(1)(b) GDPR): Processing your personal data is necessary to fulfill the contract we enter into with you when you place an order on this site. This includes processing your name, address, phone number, and email to arrange product delivery, sending you order confirmations and shipping updates, and handling returns or refund requests.

Legitimate Interests (Article 6(1)(f) GDPR): We may process your data based on our legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms. Our legitimate interests include operating and improving this site, understanding customer behavior and preferences, preventing fraud, ensuring the security of our platform, and marketing our products and services to existing customers.

Consent (Article 6(1)(a) GDPR): For certain processing activities, such as sending you marketing newsletters, placing non-essential cookies on your device, or processing data for specific promotional campaigns, we rely on your freely given, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Legal Obligation (Article 6(1)(c) GDPR): In some cases, we are required by law to process your personal data. This includes retaining certain transaction records for tax and accounting purposes, responding to lawful requests from regulatory authorities, and complying with court orders or legal proceedings.

6. How We Use Your Personal Data

We use the personal data we collect for a wide range of purposes, all of which are designed to provide you with the best possible shopping experience and to operate this site efficiently and securely. Specifically, we use your data to process and fulfill your orders, including picking, packing, and shipping products to your designated delivery address via Cash on Delivery; to communicate with you about your orders, including sending order confirmations, shipping notifications, delivery status updates, and post-delivery follow-ups; to create and manage your customer account and provide you with access to your order history, saved addresses, and preferences; to respond to your inquiries, complaints, and requests submitted through our contact form, email, or other communication channels; to improve and optimize this site, including analyzing user behavior, conducting A/B testing, improving navigation, enhancing page load times, and ensuring mobile responsiveness; to personalize your shopping experience by recommending products, displaying relevant content, and tailoring our communications to your interests; to send you marketing communications, promotional offers, discount codes, and product announcements if you have opted in to receive such communications; to detect, prevent, and address fraud, unauthorized access, and other illegal or harmful activities; to comply with our legal and regulatory obligations, including tax reporting, record-keeping, and responding to lawful government requests; and to enforce our Terms and Conditions and protect our rights, property, and safety, as well as those of our customers and third parties.

7. Cookies and Tracking Technologies

This site uses cookies and similar tracking technologies to collect and store certain information about your browsing behavior. Cookies are small text files that are placed on your device when you visit a website. They serve a variety of purposes and can be categorized as strictly necessary cookies (essential for basic site functionality), performance and analytics cookies (anonymous data to improve site performance), functionality cookies (remembering your preferences), and advertising and targeting cookies (delivering relevant advertisements). You can manage your cookie preferences at any time by adjusting the settings in your web browser. For more detailed information, please see our Cookie Policy.

8. Data Sharing and Third-Party Disclosures

We do not sell, rent, lease, or trade your personal information to any third parties for their own marketing purposes. However, we may share your personal data with trusted third parties in the following circumstances: with delivery and logistics partners to fulfill your orders (name, address, phone, order details); with technology and service providers who help us operate this site (hosting, email, analytics, customer support); with legal and regulatory authorities when required by law or legal process; and in connection with business transfers, mergers, or acquisitions. All third parties who receive your data are contractually obligated to protect it and use it only for the specified purposes.

9. International Data Transfers

As this site serves customers throughout Europe, your personal data may be transferred to and processed in countries within the EEA and, in some cases, outside the EEA. When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including European Commission adequacy decisions, Standard Contractual Clauses (SCCs), or other legally recognized transfer mechanisms. Contact us at email@fabulosashop.com for more information about specific safeguards.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include SSL encryption for all data transmission, secure server infrastructure with firewalls, access controls restricting data access to authorized personnel, regular security audits and vulnerability assessments, employee training on data protection, and data backup and disaster recovery procedures. While no method of transmission over the Internet is 100% secure, we are committed to minimizing risks and responding promptly to any security incidents.

11. Data Retention

We retain your personal data for only as long as necessary to fulfill the purposes for which it was collected. Order and transaction data is retained for seven (7) years as required by tax and accounting laws. Customer account data is retained for as long as your account is active plus three (3) years. Communication records are retained for three (3) years. Marketing consent records are retained for the subscription period plus one (1) year. Cookie and analytics data is retained for a maximum of twenty-six (26) months. When no longer needed, data is securely deleted or anonymized.

12. Your Rights Under GDPR

If you are a resident of the EEA or UK, you have the following rights: Right of Access (Article 15) — request a copy of your personal data; Right to Rectification (Article 16) — correct inaccurate data; Right to Erasure (Article 17) — request deletion of your data; Right to Restriction (Article 18) — restrict processing in certain circumstances; Right to Data Portability (Article 20) — receive your data in a machine-readable format; Right to Object (Article 21) — object to processing based on legitimate interests or for direct marketing; Right to Withdraw Consent (Article 7(3)) — withdraw consent at any time. To exercise any of these rights, contact us at email@fabulosashop.com. We will respond within 30 calendar days.

13. Children's Privacy

This site is not directed at individuals under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will take immediate steps to delete it. Contact us at email@fabulosashop.com if you believe a child has provided personal data to us.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. For material changes, we will notify you by email or prominent notice on this site. We encourage periodic review of this page.

15. Contact Us